Need to fuel revenue growth and build customer loyalty? Need to contain costs without decreasing customer satisfaction? Our self-service automation and assisted service optimization technologies are available licensed or on-demand to meet your needs:

Convergys Dynamic Decisioning Solution - a real-time enterprise policy management solution that heightens the customer experience with upsell/cross-sell, retention and cost-containment solutions across multiple channels.

Intelligent Notification - Deliver pertinent, relevant and timely alerts and notifications to your customers over the channel they prefer; voice, email or text message.

Think you can’t improve the efficiency of your back office operations? Think again.

At Convergys, we offer complete Back Office Administration Solutions that evolve your back office model as part of a cost-saving, comprehensive customer management solution. These solutions let you focus on your customers by efficiently combining transaction processing, integrated document management and data-entry capabilities with process and workflow optimization.

We apply our industry expertise, insight and global labor pool to help you improve your consumer affairs 24x7.

Challenged with meeting automotive consumer demand for 24x7 access, while consistently providing quality service and controlling your operating costs? You’re not alone.

With Convergys, OEMs and dealers overcome labor, infrastructure and process issues, optimizing their consumer affairs /relations department to provide better service and more effective use of customer data. Our products and solutions:

• Improve your customer experience
• Lower automotive operating costs
• Promote loyalty
• Provide customer insights

Serve as a positive differentiator in a crowded, competitive market

Want to increase your automotive satisfaction rating while improving costs and conserving cash? Let us show you how.

Our CSat Surveying and Analytics Services drive key process improvements to higher levels. We help automotive OEMs use customer data to gain insights to valued improvements at every stage of the customer lifecycle for a competitive advantage. From customer satisfaction to complex defection modeling, we enable you to leverage each encounter to:

• Increase sales
• Improve profits
• Enhance customer loyalty

Does your dealer support team “talk the talk” or is it just lip service?

At Convergys, we understand your business. Our global contact center professionals interact with more than 3000 dealers each day in just one of our programs.

With our “best-in-class” dealer service on the phone, online or in writing, we help

• Resolve dealer inquiries and issues with sales and service programs across all divisions and brands
• Educate dealers on sales promotions and fulfill sales orders

Looking to target the right customers, with the right message, at the right time all within your increasingly tighter budget? We can help.

At Convergys, our suite of Loyalty/Conquest Promotions tools and services help you identify key demographics to retain and/or acquire customers. Our services:

• Optimize your marketing dollars for high-value customers
• Create targeted strategies and consistent messaging that keep your best auto customers loyal to your brand
• Identify the ideal new auto customers to target

How do you reinforce auto brand loyalty, increase industry satisfaction ratings and generate additional revenue? Simple - with a “welcome call” from Convergys.

We understand that a well-designed, timely “welcome call” helps resolve service issues and build brand loyalty. It increases the likelihood of a positive first-service experience, higher OEM satisfaction scores and, ultimately, more sales. Our customized “Welcome Call” solutions differentiate and drive incremental profits. They include:

• Live-agent calling
• Outbound IVR "welcome calls"
• Call recording accessible for open-ended customer comments, etc. via DataLink