Communication services providers are increasingly driven to quickly deploy advanced solutions that will expand existing revenue streams, open new ones, and increase subscriber satisfaction.
Automated Self-Service Solutions to Drive Your Success
With over 30 years of experience, Convergys offers automated service solutions designed to meet communication service providers' needs – including messaging products, carrier applications, and BSS/OSS solutions. Our automated customer service solutions emphasize the integration of an increasingly diverse and complex set of interactive voice response systems, services and applications into a single, unified customer experience, resulting in reduced churn and improved bottom-line profitability.
Automated Customer Service solutions for communications providers include:
- Self-Service to Live Agent
- Intelligent Automation
- Hosted Solutions
- Interactive Voice Response Systems
Our portfolio of solutions includes:
Discover how Hosted Contact Center Solutions ensure the full potential of your customer care investment
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Our Portfolio of Solutions Includes
Convergys Self-Service to Live Agent Solutions enable communications providers to deliver a superior customer experience while minimizing operating expenses. Service components can be licensed individually or as a suite, to meet your business needs and priorities, and include:
- Intelligent Self-Service
- Intelligent Notification
- Intelligent Call Routing
- Consulting and Professional Services
Today's communications companies are challenged by unprecedented levels of customer churn. Are you using intelligent tools to ensure customer satisfaction and loyalty?
Our Intelligent Automation Solution provides automated services that are scalable, integrated, and policy driven, proactively communicating to target customers at the point of interaction to deliver an improved customer experience and increased profitability. Automated customer service solutions include:
- Customer Retention
- Cost Containment
- Cross-sell Upsell
- Consulting and Professional Services
- Interactive Voice Response Systems
Learn how one customer drove 90% call containment with an interactive voice response system (IVR), while another realized $100M annual benefit.
DOWNLOADConvergys offers communications companies customized customer service tools that offer the flexibility to expand with your business needs. Our Hosted Solutions provide the infrastructure dedicated to - and defined by - your business requirements, and include:
- On-Demand Authentication
- Hosted Speech Self Service
- Management and Monitoring
Innovative Scalable Hosting Solutions with Superior Applications Delivering Superior Results
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