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Communications service provider profitability starts with your ability to drive revenue.

How We Can Grow Your Business

At Convergys, we want you to prosper. Revenue Management Solutions give you the ability to generate revenues from any customer on any network. Built from the ground up for flexibility and performance, our Revenue Management Solutions allow for the creation of compelling bundled offers that will differentiate you in the marketplace, and give you the real-time capability to profitably serve any customer regardless of payment type.

Our portfolio includes:

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Telecoms and Media: The Retail Imperative
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Our Portfolio Includes

Infinys® Rating and Billing Manager

Need a convergent, carrier-grade rating and billing system? Infinys Rating and Billing Manager is a highly scalable and reliable convergent charging, rating and balance management system that supports existing and emerging services across multiple vertical markets.

Our Rating and Billing Manager delivers your products and services to market quickly and easily. It serves as a flexible and feature-rich software application that defines new services via configuration – without customization.

Learn How to Upgrade Your Rating, Billing and Charging Infrastructure with Convergys

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Infinys® Active Mediation

Infinys Active Mediation seamlessly bridges any protocols and/or data formats to meet your convergent mediation business requirements. It is equally suitable for deployment in traditional batch environments and in next-generation networks that require a real-time, bidirectional dialog for end-to-end service delivery.

Active Mediation employs a highly graphical environment where users can quickly create and deploy mediation tasks and business processing logic.

Learn How to Achieve Fully Convergent Real-time Mediation

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Convergent Charging Solution

What you want – faster time-to-market for convergent services, the ability to offer all of your services to all customers without discrimination based on payment type, and a single instance of your customer data. What we have – a comprehensive convergent charging solution that combines all elements required for full convergence into a single solution offering.

Our Convergent Charging Solution provides you with a true end-to-end solution, including pre-integrated network control, real-time rating and charging, balance management, payment management, customer self-service and CSR care, all within a single solution.

Based on the flexibility and reliability of Convergys’ proven Infinys® Rating and Billing Manager, our Convergent Charging Solution provides the ability to create innovative tariffs, bundles, promotions and loyalty programs that will differentiate you with your customers, regardless of their payment method. Additionally, our 3GPP compliant architecture allows you to rapidly and cost-effectively deploy Convergent Charging to incorporate all network and service types, including voice, messaging, data access and content and applications.

Learn About Our Convergent Charging Solutions That Manage Subscribers' Online and Offline Transactions on a Single Platform

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Revenue Assurance Services

Are you looking to implement an effective revenue assurance program to accurately bill for services?

Succeeding in the increasingly competitive convergent marketplace is not just about re-engineering processes, revisiting product offerings and upgrading technologies. At a fundamental level, it is also dependent upon safeguarding revenue.

With the average provider suffering an estimated 10 percent revenue loss annually, your organization can ill-afford to allow earned income to slip away, especially in a convergent environment where there are a broader and deeper array of touch points for revenue loss. For the new world of communications, therefore, you need next generation revenue assurance.

Next Generation Revenue Assurance

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Systems Implementation, Integration and Consulting Services

Want to ensure your systems are integrated and implemented effectively? We have long provided Consulting and Services capabilities for our communications clients' BSS/OSS. Not only do we provide these capabilities for our own products and applications, but also for in-house and third-party applications.

Our services include:

  • Solution Architecture Definition
  • Development and Implementation
  • Integration and Testing
  • Training
  • Project Management
  • Custom Software Development

T-Mobile Implements Infinys Convergent Rating, Charging and Billing Solution within Nine Months

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