More effectively leverage your most valuable asset: Your employees.
Engaging your Employees
The Convergys employee model focuses on aspects of organizational quality that determine employee behavior. We view company quality as the degree of discrepancy between employee perceptions and expectations in three key areas:
- Employee focus
- Continuous improvement focus
- Customer focus
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Marketing research and predictive analytical modeling solutions offered by Convergys
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Our Portfolio of Solutions Includes
Employee Engagement Research measures overall employee engagement with an organization. This “voice of the employee” feedback is garnered and leveraged to refine employee retention strategies.
Our model assesses employee perceptions of the following dimensions:
- External market
- Job process
- Commitment
Leverage Lost Employees
Sometimes it’s the employees you’ve already lost that can tell you how to keep the ones you still have. These Convergys interviews and surveys capture rich retails about why employees leave, and what you can do to keep them.
