How are you addressing your customer churn problems? How are you measuring and boosting customer loyalty? We can help.
We Can Increase Your Customer Loyalty
At Convergys, we combine agent services, automation and analytics to optimize the level of customer satisfaction while managing your cost to serve. Our program management team is experienced with staffing, coaching and quality strategies all driven to retain your customers and strengthen your relationship.
We can help you:
- Determine why customer churn has occurred
- Identify which customers are most likely to leave
- Specify which incentives will entice customers to not churn
- Provide your customers with relevant incentives and treatment
- Leverage upsell and cross-sell, rewards and renewal, and save and winback opportunities
Our portfolio includes:
Explore three essential factors that will help you maximize revenues through upselling and cross-selling.
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Our Portfolio Includes
Do you know why your existing customers stay with you? Understanding these reasons assists you in growing and retaining your current customers.
We developed a proprietary loyalty model to deliver insights into customer motivations, needs and preferences. This model provides critical business intelligence around each customer interaction. Our approach enables you to:
- Focus on the holistic customer relationship
- Concentrate your efforts on areas that will most improve customer loyalty
- Evaluate and track performance
- And more
How well is your automation serving your customers? At Convergys, we focus on improving your customer experience strategies with solutions that drive higher value from your contact center operations and self-service investments. From customer insight, to applied technology, to agent effectiveness, Convergys Multichannel Automation Solutions enable you to differentiate from the competition based on service, to increase customer satisfaction and loyalty, and to increase profits and customer lifetime value. These solutions include:
- Revenue Capture Solutions
- Experience Enrichment Solutions
- Cost Containment Solutions
- Adoption Acceleration Solutions
Knowledgeable and resourceful agents answering your phones aid your ability to retain life-long customers.
We offer a global delivery model providing a complete range of skilled agents and best practices to improve the customer experience. Whether utilizing onshore, offshore or home based agents, we provide the exceptional service levels required to keep customers from defecting. Our Global Sourcing Options deliver:
- Improved customer satisfaction
- Optimized call handling results
- Significant cost savings
