With constant pressure to show revenue growth and profitability, businesses can’t afford to leave income uncollected. However, many businesses do by not intelligently and actively managing their accounts receivables. With Convergys Collections Management Solutions, our clients can count on skilled collections agents, located in cost effective geographies or working from the home, coupled with sophisticated technology and analytics to ease the collection process. We focus on Pre-Charge-Off account management and Primary Post-Charge-Off account management. Our Collections Management solutions provide:
- Improved Cash Flow
- Reduced Delinquencies and Bad Debt
- Increased Salvaged Revenues
- Improved Customer Relationships
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All of our collection agents have completed a Fair Debt Collections Practices Act training module and scored 100% on the FDCPA exam guaranteeing professional management of your customer base.
Our portfolio of solutions includes:
Our Portfolio of Solutions Includes
Convergys cures or re-ages active delinquent accounts by motivating customers in a courteous and professional manner. During the account lifecycle, we ensure that your company policies are incorporated into our techniques as we reduce bad debt while maintaining a positive customer relationship.
Our team’s experience and training combined with quality assurance processes and the know-how to utilize the best technologies available result in high performance delinquency management.
Our solution maintains the dignity of your customer and the good will of your relationship with your customer base.
Convergys uses its expertly trained, global workforce, to retrieve lost revenue and eliminate debt from post charge off (primary) accounts. Our skilled collection agents and expert use of technology and analytics will result in high performance recoveries for your company.
Our incentive-driven collectors increase salvaged revenues by motivating customers to make complete and prompt payments, improving your cash flow. Our post charge-off team averages 2-3 years’ collections experience, though many collectors have 10-20 years experience and a highly effective track record of recovering revenue from charged-off client portfolios.
Optimizing debt collection is paramount to all businesses. Convergys Collections Management Analytics uses proprietary propensity modeling and account valuation to deliver targeted strategy paths and effective inventory management and recoveries.
With our technology and analytic capability, we are able to successfully synthesize the best of two disciplines: collections and analytics. Ultimately, our solution will reduce your ongoing cost of collection and increase your dollars collected.
